1. Introduction

Eviction Response (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website, submit an inquiry, or utilize our eviction assistance, consultation, and tenant defense response services.

By accessing our website or using our services, you consent to the data practices described in this policy. This Privacy Policy operates alongside our Terms and Conditions.

2. What Information Is Collected

We collect several types of information from and about users of our website and services, including:

• Personal Identification Information: Full name, phone number, email address, physical residential address, and legal mailing address relevant to your housing matter.
• Case & Eviction Details: Information regarding your eviction notice, lease agreements, landlord communications, court summons, rent payment history, and factual details submitted during intake.
• Communications & Support Data: Records, copies, and contents of your interactions with us, including email correspondence, web form submissions, live chat messages, and SMS text messages.
• Technical & Usage Data: Automatically collected information such as your Internet Protocol (IP) address, browser type and version, operating system, time zone settings, device descriptors, referring URLs, and website navigation paths.

3. How Data Is Used

We use the collected information for specific, legitimate operational and business purposes, including:

• Evaluating, processing, and assisting with your eviction response case or inquiry.
• Sending case updates, consultation reminders, appointment confirmations, and administrative notices.
• Providing ongoing customer service and technical support.
• Fulfilling statutory requirements, legal compliance, and court process obligations.
• Monitoring, testing, and improving site performance, form functionality, and user experience.

4. Mobile Information & SMS Opt-In Consent

By providing your telephone number and opting in through our website intake forms, web chat, or electronic communication, you explicitly consent to receive SMS communications from Eviction Response regarding your inquiry or case updates.

SMS Terms & Disclosures:

• Message Frequency: Message frequency varies based on your ongoing case status, requests, and interactions with our team.
• Rates: Standard message and data rates may apply according to your mobile carrier plan.
• Opt-Out Command: You can unsubscribe from text messaging at any time by replying STOP to any message received. You will receive a single confirmation message verifying your opt-out.
• Help & Support Command: For text messaging support, reply HELP to any message or contact our support team directly.

5. Cookie & Tracking Information

Our website utilizes cookies, web beacons, browser storage, and similar tracking technologies to ensure essential functionality, personalize your experience, and analyze site usage.

• Essential & Functional Cookies: Necessary for basic website operations, security verification, navigation, and intake form submissions.
• Performance & Analytics Cookies: Allow us to recognize visitor count, analyze how users navigate site sections, and optimize our resource pages.
• Web Beacons & Pixels: Electronic images used to count users who have visited specific pages or opened emails.

Managing Cookies: You can set your web browser to refuse all or some browser cookies, or to alert you when cookies are being sent. Please note that if you disable or refuse cookies, some parts of this website or intake forms may become inaccessible or fail to function properly.

6. Data Security Practices

We maintain strict administrative, technical, and physical safeguards designed to secure your personal information against accidental loss, unauthorized access, alteration, or disclosure. These safeguards include SSL/TLS encryption for online data transmissions, secure cloud storage with restricted access, and administrative confidentiality protocols. However, please note that no internet transmission or electronic database can be guaranteed as 100% secure.

7. Your Privacy Rights

Depending on your jurisdiction, you maintain specific rights regarding your personal information, including:

• Right to Access: Request a copy of the personal data we hold about you.
• Right to Correct: Request updates or corrections to any inaccurate or incomplete personal records.
• Right to Opt-Out: Unsubscribe from marketing or transactional communications at any time (via email 'Unsubscribe' links or by texting STOP).
• Right to Deletion: Request permanent deletion of your personal records, subject to statutory record-retention requirements.

To exercise any of these rights, please contact us using the details below.

8. Third-Party Links & Terms

Our website may contain links to third-party domains, legal aid networks, or court portals. We do not control these external sites and are not responsible for their privacy policies or practices. We encourage you to read the privacy statements of every site you visit. For site usage rules, please review our Terms and Conditions.

9. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us: